Warranty and support

Your seller is here to help

Edion Shabani – EI, trading as VELRISA, is your point of contact for statutory guarantees.

Statutory guarantee of conformity

For a new product, you have two years from delivery to invoke the French statutory guarantee of conformity. Bringing the product into conformity through repair or replacement, subject to the applicable legal conditions, is free of charge. If this is impossible or is not completed within the statutory timeframe, a price reduction or termination of the contract may be requested under the conditions laid down by law.

This statutory guarantee is not limited to manufacturing defects and is separate from any optional commercial warranty.

Hidden defects

The statutory guarantee against hidden defects applies under Articles 1641 et seq. of the French Civil Code.

Request support

Use the Contact page and provide your order number, a description of the issue and when it first appeared. Photos or a video may help us diagnose the problem. Do not dismantle or ship the robot without appropriate instructions.