Returns and refunds

Changed your mind?

You have 14 days after receiving the product to notify us that you wish to withdraw from your purchase, without providing a reason. You can notify us via the Withdrawal page, the Contact page, or by writing to Edion Shabani – EI, 2 rue Maurice Barrés, 54400 Longwy, France.

You must then send the product back within 14 days of notifying us. You are responsible for the direct return shipping costs when you change your mind. Our logistics partner's return address is shown below. Please contact VELRISA before posting your parcel so we can identify it and share any return instructions. This prior contact does not affect your statutory withdrawal rights. VELRISA's business address is not the returns warehouse.

Return address in Germany

For the attention of: Zihao Liu
Dillenburger Weg 50
40229 Düsseldorf
Germany

Keep proof of posting and the tracking number if available. Direct return shipping costs for a change of mind are borne by the customer.

Refunds

The refund covers all sums due, including the initial standard delivery charge where paid, using the original payment method unless otherwise agreed without charge. The refund is issued no later than 14 days after you notify us of your withdrawal, but may be withheld until the goods are returned or you provide proof of return shipment, whichever occurs first.

Any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may be taken into account as allowed by law.

Damaged or non-conforming product

This is separate from a change-of-mind return. Contact the seller for assistance under the statutory guarantees. You will not bear costs that fall under a statutory guarantee.

Example withdrawal notice

To Edion Shabani – EI, VELRISA, 2 rue Maurice Barrés, 54400 Longwy, France: “I hereby give notice that I withdraw from my contract of sale for the following goods: [product]. Ordered on [date], received on [date]. Order number: [reference]. Consumer name and address: [details]. Date: [date].” Signature is required only if sent on paper.